Privacy & Safety Policy

 

Last Updated: August 29, 2026

At Monarch XVII, your privacy matters to us. We collect and use customer information only as needed to operate our store, process orders, provide customer service, improve your shopping experience, and communicate with you.

​

By using the Monarch XVII website, you agree to the practices described in this Privacy & Safety Policy.

 

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our emails, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Account login information

• Order and purchase information

• Customer service communications

• Email subscription preferences

• Information you voluntarily provide to us

 

Payment information may be processed through our third-party payment providers. Monarch XVII does not need to store your complete payment card information to process your order.

 

2. How We Use Your Information

We may use information we collect to:

• Process and fulfill orders

• Process payments

• Ship purchases

• Provide customer support

• Manage customer accounts

• Send order confirmations and important service communications

• Send marketing emails when you have opted in

• Improve our website, products, and customer experience

• Prevent fraudulent or unauthorized transactions

• Maintain the security of our website

• Comply with applicable laws and legal requirements

 

We do not use your information for purposes unrelated to operating and improving Monarch XVII without appropriate notice or consent when required by law.

 

3. Email Marketing

If you choose to subscribe to Monarch XVII emails, we may send you information about:

• New product launches

• Limited releases

• Promotions

• Events

• Pre-orders

• Business updates

• Other Monarch XVII news

 

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

​

Unsubscribing from marketing communications will not prevent us from sending important transactional messages related to an order you have placed.

 

4. Cookies & Similar Technologies

Our website and third-party services may use cookies and similar technologies to:

• Keep items in your shopping cart

• Remember account or website preferences

• Understand how visitors use our website

• Improve website functionality

• Analyze website traffic

• Support advertising or marketing activities, where applicable

 

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

5. Third-Party Service Providers

Monarch XVII may use trusted third-party companies to help operate our business, including services related to:

• Website hosting

• Payment processing

• Order fulfillment

• Shipping

• Email marketing

• Website analytics

• Customer communication

• Fraud prevention

 

These providers may receive information necessary to perform services on our behalf. We do not authorize these providers to use your personal information for purposes unrelated to the services they provide to Monarch XVII, subject to their own applicable privacy policies and legal obligations.

 

6. Information Sharing

Monarch XVII does not sell your personal information.

We may share information when reasonably necessary to:

• Complete your order

• Process payments

• Deliver your purchase

• Provide requested services

• Operate our website

• Prevent fraud or security threats

• Comply with legal obligations

• Protect the rights, property, and safety of Monarch XVII, our customers, or others

 

7. Account Security

If you create an account with Monarch XVII, you are responsible for keeping your login credentials confidential.

​

Please do not share your password with others.

​

If you believe your account has been accessed without your permission, contact us as soon as possible at support@monarch-xvii.com.

​

While we take reasonable steps to protect customer information, no website, online account, or electronic transmission can be guaranteed to be completely secure.

 

8. Children's Privacy

Monarch XVII is intended for a general audience and is not directed toward children under the age of 13.

​

We do not knowingly collect personal information from children under 13 without legally required parental or guardian involvement.

​

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

 

9. Protecting Your Personal Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

​

However, customers should also take precautions, including using strong passwords, protecting account credentials, and avoiding sharing sensitive information through unsecured communications.

 

10. External Links

Our website may contain links to third-party websites, social media platforms, or other services.

​

Monarch XVII is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage customers to review the privacy policies of any third-party service before providing personal information.

 

11. Data Retention

We retain customer information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and fulfill other legitimate business purposes.

 

The length of time information is retained may vary depending on the type of information and the reason it was collected.

 

12. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the ability to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Ask questions about how your information is collected and used

 

To make a privacy-related request, contact us at support@monarch-xvii.com.

We may need to verify your identity before completing certain requests.

 

13. Safety & Fraud Prevention

For the safety of our customers and our business, Monarch XVII may monitor transactions and website activity for signs of fraud, abuse, unauthorized activity, or other security concerns.

​

Orders may be delayed, canceled, or reviewed when we reasonably believe that a transaction may be fraudulent or unauthorized.

​

We will never intentionally ask you to provide your complete payment card number or account password through an unsolicited email or message.

​

If you receive a suspicious message claiming to be from Monarch XVII, please contact us directly through our official website or support@monarch-xvii.com.

 

14. Policy Updates

We may update this Privacy & Safety Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

​

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

​

Your continued use of the website after an updated policy is posted constitutes acceptance of the updated policy to the extent permitted by law.

 

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy & Safety Policy or how Monarch XVII handles your information, please contact:

Monarch XVII
Email: support@monarch-xvii.com
Website: monarch-xvii.com

​

We appreciate your trust and are committed to treating your information with care.